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Berwyn, IL 60402
800-323-9268
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CUSTOMER SERVICE REPRESENTATIVE (CSR) EVALUATION
1. Which CSR are you evaluating today? Select CSR Alice Donna Elena Kristin Mary Other If other
2. On what date did this conversation take place? MONTH January February March April May June July August September October November December DAY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 YEAR 2008 2009 2010
3. The CSR was courteous. Strongly Agree Agree Disagree Strongly Disagree
4. The CSR was helpful. Strongly Agree Agree Disagree Strongly Disagree
5. The CSR was knowledgeable. Strongly Agree Agree Disagree Strongly Disagree
6. The next time I need assistance, I am going to call: Select CSR Alice Donna Kristin Mary Whoever is available Other If other
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